Terms

Ordering Information:  

PLACE AN ORDER on-line anywhere in the world. Payment shall be made before orders are final.

We accept:

Phone Orders through our Phone call No. (03) 6225 3457 (Australia only) or International +61 3 6225 3457

Email Orders can be sent to orders@eenee.com.au 

Shop Online Securely With: 100% SSL Secure Shopping

Visa & Mastercard credit cards are accepted with payments being processed in real time via the secure Stripe system or PayPal Checkout with pay in 4 option.

Direct Deposit & PayPal payments are also accepted.

NDIS Orders are accepted via our website. Use your NDIS (National Disability Insurance Scheme) account to pay for your order.  If you would like and invoice emailed to you or your provider, please include your NDIS account number in the 'message to us' when checking out and we will include it on the invoice we send to you (or your plan manager) so you can claim through your NDIS.  Note goods will be sent once we receive payment.

Gift Vouchers will be emailed to you as soon as payment has been processed.

Shipping Method in Australia:

Free pickup of orders are available from our Hobart Office in Sandy Bay, all other orders are sent with Australia Post via Standard - allow 5 to 7 working days for Metro Areas or more if in Remote areas, or Express Post - allow 2 to 3 working days for Metro Areas or more if in Remote areas. 

Carton uPads orders are now available on this site and will be sent with Australia Post via Standard or Express Post to your door (with leave without authority) or they can be sent to your Post Office Box for extra security. 

Eligible baby products (as indicated in their description) can now be added to your carton uPad orders with no additional freight costs, type FREE FREIGHT into the voucher box at checkout (note this will only be an option with the eligible products). 

Please note our updated Terms in regard to no returns or exchange of disposable pads and nappies.

INTERNATIONAL. We ship garment orders to all locations Worldwide. Bulky disposable pad/nappy orders are generally too expensive for international shipping so we do not offer shipping outside Australia for these.  If you choose to order bulky pads/nappies for international destinations, then we will inform you of any additional postage based on your country requirements if any and we'll have you approved and pay for it before we ship your packages.

DELIVERY SCHEDULE may vary with the products you order. We endeavor to process and send orders within 1 to 2 working days.  If there is likely to be a delay we will advise you by email.  Orders placed during public and Xmas holidays will be processed on our return.

Customer Service & Return Policy: Money-Back Guarantee If you are not satisfied with an item, return it, in new condition, with the order copy, within 30 days, for an exchange or refund.  Items which have been used or laundered cannot be returned.  Items must be returned in the original package.  Postage charges are not refundable.

Please note that no returns or exchange of disposable pads or nappies can be accepted for hygienic reasons.

Please contact us at eenee@eenee.com.au if you feel one of our products is faulty and we will arrange for a replacement.

Terms updated January 2025