PLACE AN ORDER online anywhere in the world. Payment shall be made before orders are final.
Phone Orders through our Phone call No. (03) 6225 3457 (Australia only) or International +61 3 6225 3457
Fax Orders directly to No. (03) 6225 0324 or International +61 3 62250324. For your convenience, you may use our "Print Invoice Feature" tab upon your checkout.
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Visa & Mastercard credit cards are accepted with payments being processed in real time via the secure ANZ eGate system or PayPal.
Direct Deposit & PayPal payments are also accepted.
NDIS Orders are accepted via our website. Use your NDIS (National Disability Insurance Scheme) account to pay for your order. Please include your NDIS account number in the 'message to us' when checking out.
Shipping Method in Australia:
All Express orders within Australia will be shipped via Australia Post or Startrack. Pad/nappy orders are generally sent Express by Startrack (1-3 days), other items if ordered with pads/nappies will be placed with the pads/nappies where possible. If you would like these to be sent to your PO Box you must select the Express freight with no 'Leave Without Authority' to cover the charge by Australia Post for this. Bulk orders of pads/nappies can be sent by road to major metro areas (allow up to 5 to 10 days), these cannot be sent to PO Boxes.
Note: Startrack Air Express are now charging extra for attempted deliveries if you are not home to sign for the delivery, they will leave a card and take your order to the nearest Post Office for you to collect. To avoid this charge you can select the Express freight option with 'LEAVE WITHOUT AUTHORITY", but note that the goods will be left at your own risk as there is no proof of delivery, only proof that we sent it. Please type any special delivery instructions of where you would like your delivery left in the notice to us when checking out.
Small postal orders (up to 3kg) will be sent by Australia Post Express Satchel so they are trackable.
We also offer economical ROAD FREIGHT for bulk orders over 5kg only to Metro areas in QLD (major cities) NSW (major Cities), ACT (Canberra) and VIC (major Cities), Perth and SA (major cities). A street address will be required for these.
Tasmanian & Melbourne metro orders over $100 are now sent freight free if you select road freight for these areas.
INTERNATIONAL. We ship garment orders to all locations Worldwide. Bulky disposable pad/nappy orders are generally too expensive for international shipping. If you choose to order bulky pads/nappies for international destinations, then we will inform you of any additional postage based on your country requirements if any and we'll have you approved it before we ship your packages.
DELIVERY SCHEDULE may vary with the products you order. We endeavor to process and send orders within 1 to 2 working days. If there is likely to be a delay we will advise you by email.
Customer Service & Return Policy: Money-Back Guarantee If you are not satisfied with an item, return it, in new condition, with the order copy, within 30 days, for an exchange or refund. Items which have been used or laundered cannot be returned. Items must be returned in the original package. Postage charges are not refundable.
Please note that no returns or exchange of disposable pads or nappies can be accepted for hygienic reasons.
Please contact us at firstname.lastname@example.org if you feel one of our products is faulty and we will arrange for a replacement.